Have you ever wondered what Spotify could come up with to draw the attention of their customers? Especially, for the customers who have got questions and opt for an answer from Spotify.
Surprisingly, with all new amazements, Spotify has just come up with some creative stuff like answering the questions asked by the Spotify customers.
So, what did they do differently?
Well, the Spotify customer rep finds a unique and amazing way to solve the customer’s concerns and queries.
They try to respond to you by providing a most likely fun personalized playlist in return to get your issues to get resolved with songs.
Now, you might be wondering, how the songs can get the customer’s queries sorted out!
Then, Spotify’s customer rep team has found a new way to make customers happy with the kind of playlist that can help the customers to solve the errors.
On the other hand, Spotify is pretty well personalizing the playlists for individual users
To get a deeper glance, let’s have a look!
Incredibly Adorable Playlist for the Customers with Questions
This is the new stuff from Spotify to make their customers happy. For all the above given adorable gems mentioned in the beginning of this article, all the credit goes to Spotify’s customer-service reps.
Whether, you are outdoors, on the floor, or having some special occasion and looking up for some songs then the Spotify customer service handles it in a uniquely different way.
For instance, when a Reddit user reported an issue to Spotify. Spotify sent the playlist in response along with the messages in song titles.
This means, that there isn’t any scriptwriting stuff, it’s just pure efforts from the people at Spotify – Customer reps of Spotify.
Similarly, there is another example of Twitter when a Spotify user from Canada tweeted to @Spotifycares that he was new to Spotify, but loves listening to music on Spotify, then in response, Spotify replied to the user with a link to the personalized playlist on Twitter. Now, that’s the real courtesy of Spotify.
Personalizing playlist for Individual users
Spotify is renowned for having the best-personalized playlist to enhance the music listening experience among the music listeners.
There have been complaints from many of the music labels of not being featured appropriately on Spotify’s playlists. Music Labels have a lot to gain possibilities for the artists on Spotify playlists.
Having said that, almost many of the listening is done through a curated playlist on Spotify. When it comes to personalizing the playlists, Spotify puts more emphasis on more artists and songs on each one, for individual listeners.
This simply means that the songs will be put in front of the people or the listeners who are eager to listen to them.
Now, Spotify doesn’t tell which of the playlist are gaining personalization feature, though the artist may be able to figure it out by themselves when their song is added to a personalized playlist. Further, they will be provided a shareable custom link that they can share with their fans to make sure that they can hear it.
Lastly, music streaming has been a part of people a day to day routine, specifically with Spotify music streaming, people are looking for a more enhanced music listening experience which certainly Spotify is ensuring to make their customers worth it with much such above-mentioned stuff like a personalized playlist and with the storytelling playlist to the customer’s questions.
Do let us know about your experience with Spotify, if you have any, we will be happy to mention it in our future posts!